Terms and Conditions

Our terms and conditions are easy to understand—no Vogon poetry here!

Who we are and how to contact us

You shop with us either for yourself (as a consumer) or for your company (as a business owner).
A consumer is anyone buying for personal use. A business owner is anyone buying for business purposes or using a company ID.

You can find all prices next to the products on our website. They include VAT and all fees, excluding shipping.
Prices are valid as long as they are displayed on the website. If an error occurs (e.g., a typo in the price), we will let you know.
You will see wholesale prices after registering and logging in.
You can find an overview of payment methods on our website. Only cash on delivery and PayPal carry an extra fee.
Images are for illustrative purposes only—the actual product may vary slightly.

Choose your items and add them to your cart.
Fill in your details and choose your shipping and payment method.
Before sending your order, check everything and confirm it by clicking the "Place order" button—this tells us clearly that you want to buy and pay for the goods.
We conclude the contract in Czech and archive it electronically for 3 years in case of a dispute. We will send it to you upon request. We recommend saving the order confirmation you receive via email.
If there is an obvious price error or we have doubts about the validity of the order (e.g., a non-existent address, an unrealistically large quantity), we have the right to cancel the order. We will inform you immediately.
We ship goods as soon as possible, within 30 days at the latest (unless stated otherwise for a specific product).
We send digital content (e-books, audiobooks) via email immediately after payment is credited.
You will receive your tax document (invoice) electronically in PDF format.
Using remote communication (phone, internet) costs you no more than your standard operator rate.

For advance payments, we ship the goods only after the payment is credited.
You become the owner of the goods only after payment and receipt.
If you do not pick up your package and want it sent again, we may charge you for the repeated delivery and may require payment in advance.
If you do not pick up pre-paid goods, we will refund your money, minus our shipping costs.

Are you a consumer? You can return goods within 60 days of receipt, without giving a reason. We give you extra time to think it over instead of the statutory 14 days. We recommend using our simple online form.
Are you a business owner? The law does not allow businesses to return goods without a reason.
Let us know by email at info@imagotribe.eu that you want to return the goods.
Send the goods back to our address at your own expense, preferably in their original packaging and complete.
We will refund the full purchase price, including the shipping costs you paid when ordering, up to the amount of the cheapest shipping method we offer.
We will send your money back within 14 days of withdrawal, using the same payment method you used (unless we agree otherwise).
If the goods are damaged or worn more than necessary for testing, we may reduce the refunded amount.
If you received a gift with your order, you must return the gift as well.
If you order digital content (e.g., an e-book), we will provide it only with your explicit consent and confirmation that you lose your right to withdraw from the contract.
Custom-made goods, perishable items, newspapers, and magazines cannot be returned. Likewise, goods in sealed packaging cannot be returned if you have opened them and they cannot be returned for hygienic or health reasons (e.g., cosmetics, underwear). Audio and video recordings (LP, CD, DVD) or software can only be returned if their original packaging remains intact.

If something is wrong with your goods, let us know as soon as possible. You can file a complaint via email.
We recommend using our simple online form.
You have a 2-year warranty on new goods; for used goods, the warranty may be shorter (minimum 1 year).
We will resolve your complaint within 30 days at the latest.
If something breaks within 12 months of receipt, it is assumed the goods were defective upon delivery, unless we prove otherwise.
If the defect is fixable, we will repair it or replace the item. If not, you can ask for a discount or a refund.
Your rights regarding defective performance (complaints) are governed by the Civil Code (§ 1914 et seq.).

We protect your personal data according to the law. You can request information about what data we hold about you and how we use it at any time, and have it corrected if necessary.
If you do not want to receive satisfaction surveys from Heureka or Zboží.cz, you can opt out at any time—just click the link in the email or write to us.
We use cookies mainly for the proper functioning of the website, traffic measurement, and better advertising.
Prices and offers on the e-shop are not personalized based on your behavior or purchase history—every customer sees the same thing.
We send commercial communications (e.g., newsletters) only if you agree to it, or if you are already our customer and have not opted out. You will find an easy unsubscribe option in every message.
You can find details on our Privacy Policy page.

If a dispute arises between us, we will try to resolve it through mutual agreement first.
If that is not possible, you have the right to out-of-court dispute resolution via the Czech Trade Inspection Authority (www.coi.cz) or the online ODR platform (ec.europa.eu/consumers/odr).

For special items, we may require a deposit—we will always tell you in advance.
Gift vouchers can only be used at once, and their value cannot be split.
"Zlaťáky" (loyalty points) work like money on our e-shop (1 Zlaťák = 1 CZK), but they cannot be exchanged for cash.

We follow Czech law.
We may change these terms and conditions occasionally, for example, due to new legislation. However, the terms effective on the day you placed your order always apply to your order.
These terms are effective from February 16, 2026.

If you are unsure about anything, write to us at info@imagotribe.eu or call +420 774 421 641. We are here for you!

Thanks for shopping with us. Your imagotribe.eu team.