Terms and Conditions
Our terms and conditions are easy to understand—no Vogon poetry here!
Who we are and how to contact us
- imago tribe s.r.o.
- Registered office: Lumírova 536/54, 70030 Ostrava, Czech Republic
- Company ID (IČ): 06020933, VAT ID (DIČ): CZ06020933
- Registered at the Regional Court in Ostrava, Section C, File 70310
- Phone: +420 774 421 641 (Mon–Fri 9:00–16:00)
- E-mail: info@imago.cz
- Address for correspondence, visits, and in-person returns: K Myslivně 2362/9, 70800 Ostrava (Mon–Fri 11:00–17:00)
Who shops with us
- You shop with us either for yourself (as a consumer) or for your business (as an entrepreneur).
- A consumer is anyone buying for personal use. An entrepreneur is anyone buying for business purposes or using a company ID.
Our offer and prices
- You can find all prices listed with the products on our website. They include VAT and all fees, excluding shipping.
- Prices are valid as long as they are displayed on the website. If an error occurs (e.g., a typo in the price), we will let you know.
- Wholesale prices are visible after registration and login.
- You can find an overview of payment methods on our website. Only cash on delivery and PayPal incur extra fees.
- Images are for illustrative purposes only—the actual product may vary slightly.
- We only sell alcohol to people over 18. We may ask you to prove your age.
How to shop with us
- Choose your items and add them to your cart.
- Fill in your details and choose your shipping and payment method.
- Before submitting your order, check everything and confirm it by clicking the "Place binding order" button—this clearly signals that you want to buy and pay for the goods.
- We conclude the contract in Czech and archive it electronically for 3 years in case of a dispute. We can send it to you upon request. We recommend saving the order confirmation you receive via e-mail.
- If there is an obvious price error or if we have doubts about the validity of the order (e.g., a non-existent address, an unrealistically large quantity of items), we have the right to cancel such an order. We will inform you immediately.
- We ship goods as soon as possible, no later than 30 days (unless stated otherwise for a specific product).
- We send digital content (e-books, audiobooks) via e-mail immediately after payment is received.
- You will receive your tax document (invoice) electronically in PDF format.
- Using remote communication tools (phone, internet) costs you no more than your standard operator rate.
Delivery and receipt of goods
- For advance payments, we ship the goods only after the payment is credited.
- You become the owner of the goods only after payment and receipt.
- If you do not pick up your order and want it sent again, we may charge you for the repeated delivery and may require payment in advance.
- If you do not pick up pre-paid goods, we will refund your money, but we will deduct our shipping costs.
Returns and order cancellation
- Are you a consumer? You can return goods within 60 days of receipt without giving a reason. We give you extra time to think it over instead of the statutory 14 days.
- Are you an entrepreneur? The law does not allow entrepreneurs (companies) to return goods without giving a reason.
- Let us know via e-mail at info@imago.cz (or send a letter to our address) that you want to return the goods. You can use our online form or the paper form for withdrawal from the contract.
- Send the goods back to our address at your own expense, preferably in their original packaging and complete.
- We will refund the full purchase price, including the shipping costs paid at the time of the order, up to the amount of the cheapest shipping method we offer.
- We will send your money back within 14 days of withdrawal, using the same method you used for payment (unless agreed otherwise).
- If the goods are damaged or worn more than necessary for testing, we may reduce the refunded amount.
- If you received a gift with your order, you must return the gift as well.
- If you order digital content (e.g., an e-book), we will provide it only with your explicit consent and confirmation that you lose your right to withdraw from the contract.
- Custom-made goods, perishable items, newspapers, and magazines cannot be returned. Similarly, goods in sealed packaging cannot be returned if you have opened them and they cannot be returned for hygienic or health reasons (e.g., cosmetics, underwear). Audio and video recordings (LP, CD, DVD) or software can only be returned if their original packaging remains intact.
Complaints and warranty
- If something is wrong with your goods, let us know as soon as possible.
- You can file a complaint via our online form, by e-mail, or directly at our store.
- You have a 2-year warranty on new goods; for used goods, the warranty may be shorter (at least 1 year).
- We will process your complaint within 30 days at the latest.
- If we do not resolve the complaint within 30 days, you can withdraw from the contract (we will refund your money) or request a reasonable discount.
- If something goes wrong within 12 months of receipt, it is assumed that the goods were defective upon delivery unless we prove otherwise.
- If the defect is repairable, we will repair it or replace the goods. If not, you can request a discount or a refund.
- If we accept the complaint, we will cover the necessary costs (typically shipping to us). Just ask for them—preferably immediately, but no later than one month after the two-year warranty expires.
- Your rights regarding defective performance (complaints) are governed by the Civil Code (§ 1914 et seq.).
Protection of your data
- We protect your personal data according to the law. You can request information at any time about what data we have about you and how we use it, and have it corrected if necessary.
- If you do not want to receive satisfaction surveys from Heureka or Zboží.cz, you can opt out at any time—just click the link in the e-mail or write to us.
- We use cookies mainly for the proper functioning of the website, traffic measurement, and better advertising.
- Prices and offers on the e-shop are not personalized based on your behavior or purchase history—every customer sees the same thing.
- We send commercial communications (e.g., newsletters) only if you agree to it or if you are already shopping with us and have not opted out. You will find an easy unsubscribe option in every message.
- You can find details on our Privacy Policy page.
Dispute resolution
- If a dispute arises between us, we will first try to resolve it through negotiation.
- If that is not possible, you have the right to out-of-court dispute resolution through the Czech Trade Inspection Authority (www.coi.cz) or the online ODR platform (ec.europa.eu/consumers/odr).
Website accessibility
We want everyone to be able to shop with us—even with a keyboard or screen reader. We comply with § 14 of Act No. 424/2023 Coll.
- We operate an online store: you choose goods, add them to your cart, pay online or upon receipt, and we deliver them to you. You can find the detailed procedure in the Frequently Asked Questions section.
- You can navigate search, filters, the cart, and forms without a mouse, and you always clearly see where you are.
- Forms correctly report labels and errors. You can hear shipping and payment options in your screen reader, including prices.
- Images have text alternatives, important information is not conveyed by color alone, and texts have sufficient contrast.
- Pages are logically structured with headings for easy section-by-section navigation.
- We follow WCAG 2.2 (AA) and the EN 301 549 standard. We test accessibility ourselves using Lighthouse, axe, and a keyboard. Real screen reader users have not yet reviewed the site.
- We have not verified Zásilkovna, GoPay, Heureka, or embedded videos. If third-party tools do not work for you, call us and we will place the order together.
- We do not yet have information about the accessibility of the goods sold from manufacturers. As soon as we receive it, we will add it to the products.
- If something does not work for you, contact us. Tell us what is not working and what device you are using, and we will solve the problem.
- We can send this information as an audio file upon request.
- Supervision is carried out by the Czech Trade Inspection Authority, Inspectorate of Olomouc and Moravian-Silesian Region, Provozní 5491/1, 722 00 Ostrava-Třebovice, ostrava@coi.gov.cz, data box 5c2d2ch.
- We prepared this statement and last checked the website on July 30, 2026.
Other information
- For special goods, we may require a deposit—we will always tell you in advance.
- Gift vouchers can only be used at once, and their value cannot be split.
- Gold coins (loyalty points) work on our e-shop like money (1 gold coin = 1 CZK), but they cannot be paid out in cash.
- You can use Twisto payment according to the terms of Twisto payments a.s.
- You can pay with benefit cards or Pluxee vouchers (more information).
- We also accept Edenred vouchers at our store—you can find the terms on our website or ask us.
Conclusion
- We follow Czech law.
- We may change these terms and conditions from time to time, for example, due to new legislation. However, the terms effective on the day you submitted your order always apply to your order.
- These terms are valid from February 16, 2026.
If you are unsure about anything, write to us at info@imago.cz or call +420 774 421 641. We are here for you!
Depiction of Czech hallmark signs
Thanks for shopping with us. Your imago.cz team